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About Us

Bristol Tennessee City Schools’ Family Resource Center is proud to join with FRC colleagues state-wide in a Mission to Unlock Potential in our community. Tennessee Family Resource Centers unlock potential by serving as a resource and support hub.  FRCs proactively engage with their communities to empower students and families, bridging gaps to ensure they evolve together through connected systems of support unique to each community.

Through a variety of community partnerships, the BTCS Family Resource Center operates with a student focus on meeting basic needs, promoting good school attendance, and reading on grade level by third grade.


Burke, Powers, and Harty

1236 Volunteer Parkway

Second Floor

Facing the building head-on, our private entrance is the door on the far right.

Please ring the doorbell and a Connection staff member will be there shortly to greet you.

Office Hours

During the school year


7:30 a.m. - 4:00 p.m.

Summer Hours


7:00 a.m.-5:00 p.m.

All BTCS offices are closed on Friday.

*Family Resource Center services are delivered by appointment..

Family Resource Center Contact Information

Kay Ward, Coordinator of Family and Community Engagement

Office Phone:  (423) 652-9251

Mobile Phone/Text:  (423) 426-4933


Debbie Elsea, Family Resource Center Assistant

Office Phone:  (423) 652-9223


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